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Customer Quality Assurance Engineer

Work Location Ho Chi Minh
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification College
Experiences 2 - 3 Years
Salary Negotiable
Industry Mechanical / Auto / Automotive, Electrical / Electronics / Electro Refrigeration
Deadline to Apply 31/12/2025
Contact Person MinhTrang.Nguyen@ttigroup.com.vn
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Job Benefit

  • Laptop
  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Training & Development
  • Salary review

Job Description

  • The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross-functional teams to drive for customer satisfaction and continuous improvement

RESPONSIBILITIES

  • Handle customer complaint, customer return and other customer quality requirements.
  • Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means with cross-function team
  • Follow up status to ensure verification of corrective & preventive actions implemented on schedule. In addition, communicate with customers regularly to report status until case closed.
  • Maintain and continuously improve TTI quality management systems

Job Requirement

  • College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
  • Minimum 2 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage.
  • Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, 8D etc. Six Sigma Green Belt certification will be an advantage.
  • Able to work independently and pro-actively.
  • Strong skills in problem analysis and solving. Good customer technical service preferred.
  • Good communication and interpersonal skills.
  • Team player with positive approach.
  • Good English reading, writing and speaking skills.
  • PC skills required (MS Office, Outlook etc.)

 

Job tags: Customer Quality Assurance Engineer Customer Complaint Handling Customer Return Management ISO 9001 Quality Systems

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