Customer Quality Assurance Engineer

Work Location Ho Chi Minh

Job Level Experienced (Non - Manager)

Job Type Permanent

Qualification College

Experiences 2 - 3 Years

Salary Negotiable

Industry Mechanical / Auto / Automotive, Electrical / Electronics / Electro Refrigeration

Deadline to Apply 10/02/2026

Contact Person MinhTrang.Nguyen@ttigroup.com.vn

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Job Benefit

Laptop
Insurance
Allowances
Employee Shuttle Service
Training & Development
Salary review

Job Description

The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross-functional teams to drive for customer satisfaction and continuous improvement

RESPONSIBILITIES

Handle customer complaint, customer return and other customer quality requirements.
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means with cross-function team
Follow up status to ensure verification of corrective & preventive actions implemented on schedule. In addition, communicate with customers regularly to report status until case closed.
Maintain and continuously improve TTI quality management systems.

Job Requirement

College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
Minimum 2 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage.
Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, 8D etc. Six Sigma Green Belt certification will be an advantage.
Able to work independently and pro-actively.
Strong skills in problem analysis and solving. Good customer technical service preferred.
Good communication and interpersonal skills.
Team player with positive approach.
Good English reading, writing and speaking skills.
PC skills required (MS Office, Outlook etc.)

Job tags: Customer Quality Assurance Engineer Customer Quality Engineer ISO 9001 Six Sigma FMEA Customer Technical Support

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