*Senior Customer Quality Assurance Engineer (CQA - Outdoor Products/ Work at Cu Chi/ Shuttle bus provided)

Work Location Ho Chi Minh (Cu Chi District)

Job Level Experienced (Non - Manager)

Job Type Permanent

Qualification Bachelor

Experiences 4 Years

Salary Competitive

Industry Customer Service, Quality Control (QA/QC), Manufacturing / Process

Deadline to Apply 30/06/2025

Contact Person Ms. Huong

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Job Benefit

Laptop
Insurance
Travel opportunities
Allowances
Employee Shuttle Service
Uniform
Health checkup
Training & Development
Salary review
Business Expense
Annual Leave

Job Description

About TTI

Founded in 1985 and listed on the Hong Kong Stock Exchange (SEHK) since 1990, Techtronic Industries (TTI) is a global leader in power tools, accessories, outdoor power equipment, and floor care products. With over 51,000 employees and 2021 global sales exceeding US$13.2 billion, TTI drives industry transformation through eco-friendly cordless technology.

Job Summary

The Customer Quality Assurance Engineer ensures products meet internal and external quality standards before shipment, handles customer complaints, and collaborates with cross-functional teams to enhance customer satisfaction and drive continuous improvement.

Key Responsibilities

Manage customer complaints, returns, and quality requirements.
Conduct root cause analysis, dimensional checks, and coordinate with customers to verify corrective and preventive actions.
Lead Out of Box Audits (OBA), Use Tests, and quality improvement initiatives.
Collaborate with IPQA to analyze data, implement containment, and drive corrective, preventive, and continuous improvement actions.
Support OBA & Use Test Supervisor in team management and training.
Work with cross-functional teams to meet delivery and production goals while maintaining quality standards.
Maintain and enhance TTI’s quality management systems.

Job Requirement

Requirements

Bachelor’s degree or higher in Electrical, Electronic, Mechanical Engineering, or related fields.
Minimum 4 years of quality-related experience, particularly in handling customer complaints. Familiarity with metal, plastic, electrical, or electronic products is a plus.
Proficient in quality tools and methods (Six Sigma, ISO 9001, FMEA, Control Plan, PPAP, APQP, MSA, SPC, DOE, 8D). Six Sigma Green Belt certification is an advantage.
Strong problem-solving and analytical skills, with the ability to work independently and proactively.
Excellent communication, interpersonal, and customer service skills.
Team-oriented with a positive attitude.
Fluent in English (reading, writing, speaking).
Proficient in MS Office and Outlook.

Benefits

Competitive salary with 100% pay during probation.
13th-month salary, phone allowance, and 15 days of annual leave.
Annual salary review and special occasion gifts.
Shuttle bus service, 24/7 accident insurance, and PVI Care health insurance.
Access to internal/external training (teamwork, leadership, communication, etc.).

Job tags: *Senior Customer Quality Assurance Engineer CQA - Outdoor Products/ Work at Cu Chi/ Shuttle bus provided CQA Quality Management Customer service mechanical

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