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Work with PRC SPU team to understand general requirements on package.
Ensure service part list completed, provide parts’ quotation and exploding drawing to customer
For service part supply issue, work with sourcing and OPD team to resolve the supply issue and meet customer request date.
For service part complaint, work with In-house quality team to resolve the immediate complaints concern and corrective action to prevent the same complaint.
For Engineering Change that affects Service Part, understanding the changes and communication back to customer and necessary updates in system is required.
For End of Life models, continuous Service Part supply assurance is required. In case, vendor discontinue production / company decided to terminate vendor within the period where Service Part warranty is still in force, co-ordination between operation team and customer for a chance to do last purchase is required if there is no alternative to continue supply of the Service Parts.
Coordinate with Engineering to finalize Service Part Listing on time.
Send all Service Parts' quotation to regions on time.
Close follow up service supply issues and ensure service orders to be processed smoothly.
Job Requirement
Bachelor Degree, Business English major is preferred
Broad knowledge of manufacturing environment, materials and processes.
Knowledge of Supply Chain including strategies and objectives.
At least 3 years experience in appliances or similar products/industry in supply chain and track record or customer service working for multi-national firm.
Excellent analytical, negotiation and problem resolution skills.
String knowledge of planning systems and techniques.
Proficient in verbal and written English, with a wide variety of internal and external customers, OPD, Marketing, PMC and Operation team.
Benefits Overview: At TTi, we are committed to creating a supportive and rewarding work environment. Employees in this role will enjoy the following benefits:
Working Location: SHTP, District 9 - HCMC (TTi provides shuttle bus from Dong Nai, Binh Duong or HCMC)
